Customer Service Center

We resolve your queries about salon equipment and supplies. Our team is available to assist you Monday through Friday from 9:00 AM to 6:00 PM, with a maximum response time of 4 business hours for wholesale orders.

You can write to us at info@kcbeautymart.com, call us at (24)4655-2295, or visit us at Ricardo 4200 97 D. We also have a form in the contact section and direct WhatsApp support for registered clients.

For questions about machinery or furniture technical sheets, we respond within a maximum of 2 business hours. Inquiries about orders and billing are resolved on the same day if received before 3:00 PM.

Yes, we assign an exclusive commercial advisor to each wholesale account. Support includes personalized quotes, shipment tracking, and returns management. The response time for orders exceeding 10 units is 1 business hour.

In our FAQ section, you will find detailed information about warranties, installation of HydraLuxe chairs, maintenance of Organiz Pro carts, and compatibility of CuraLux lamps with different nail polishes. You can also consult the technical sheets for each product.

Frequently asked questions about wholesale purchases

Do you need personalized advice for your first bulk order? Our business support team is ready to help you.

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What is the minimum purchase amount?

We work with orders starting from $30,000 for furniture and $15,000 for hairdressing supplies. For chains with more than three branches, we offer special conditions with no minimum per line.

How do I manage the logistics of my order?

We coordinate shipping through partner carriers nationwide. The cost is calculated based on volumetric weight and distance. For purchases over $80,000, freight is free within the AMBA region.

Do you offer financing for businesses?

Yes, we accept bank transfers, current account deposits, and checks at 30, 60, and 90 days with prior approval. We also work with B2B payment platforms such as TodoPago and Mercado Pago.

Can I request a sample before buying wholesale?

We have a sample kit for furniture (upholstery and finishes) and for tools (scissors, combs, and hairdryers). The cost of the kit is deducted from the first order over $50,000.

What warranty do the products have?

All professional furniture has a 2-year warranty against manufacturing defects. Power tools have 1 year of coverage. The warranty is managed directly with our internal technical service.

How do I access the full price catalog?

Register as a wholesale customer on our B2B platform. Once your profile is approved, you will receive access to the volume price list, technical data sheets, and exclusive promotions for salon and spa owners.

From consultation to equipment

A process designed for salon owners who need to stock up without delays or complications.

1

Quote request

You fill out a form with the volumes and models you need. Our commercial team checks stock availability and responds within 24 business hours.

2

Wholesale account validation

We verify your company's tax data and business activity. Once approved, you gain access to volume pricing and special payment terms.

3

Order assembly

You select items from your exclusive portal. Each product includes a technical sheet with specifications, weight, and dimensions so you can plan the reception.

4

Preparation and quality control

Our warehouse checks each unit: machinery operation, furniture integrity, and packaging. A certificate of conformity is generated per batch.

5

Dispatch and tracking

We coordinate shipping with carriers specialized in salon cargo. You receive a tracking link and daily updates until delivery.

6

After-sales and replenishment

Once the order is received, we activate your direct channel with technical support and a replenishment catalog with loyalty discounts. No delays or extra paperwork.

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